Guru IP TVs

Refund policy


Dear Esteemed Viewer,

At Guru IPTVs, your satisfaction takes precedence, and we proudly uphold the quality of our service. Recognizing that circumstances may arise necessitating a refund, we’ve crafted our refund policy to address various scenarios.

Refund Eligibility:

Valid Reasons for Refund:

Customers are welcome to request a refund due to unforeseen personal circumstances.

Technical Issues:

Should technical challenges persist and our support team is unable to resolve them promptly, you are eligible for a refund.

Content Dissatisfaction:

If you subscribe directly without checking the trial and find the content unsatisfactory, you have the option to request a refund.

Refund Ineligibility:

Trial Usage:

Subscribers who have availed the trial and subsequently subscribed are not eligible for a refund. We encourage users to thoroughly evaluate the trial before committing to a subscription.

Refund Process:

Refund Approval:

Upon approval of your refund request, the refund amount will be processed.

Refund Timeline:

Anticipate the refunded amount to be credited back to your account within the next working 7 days.

Refund Request Period:

Timeframe for Refund Requests:

Customers must submit a refund request within the first 7 days for Application Services & within the first 10 days for Services on Mag Box & within the first 15 days for Services with Mag Box purchased from us, after receiving the service.

How to Request a Refund:

Contact our customer support team at within the specified timeframe.

Clearly state the reason for your refund request.

Provide any relevant information or documentation to support your request.

Our Commitment:

Refund requests will be promptly reviewed, and decisions will be made based on the provided information.

We are dedicated to ensuring a fair and transparent refund process for our valued customers.

Contact Us:


Thank you for choosing Guru IPTVs. We appreciate your trust and eagerly look forward to delivering an exceptional streaming experience.

Best Regards,

From the Refund Department

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